Service & Support You Can Count On
Need Service? Call us at 877-243-8447
A Better Support Experience Awaits HOW WE HELP
Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. From proactively monitoring and fixing your system remotely to enabling you to reset your own system easily, we have you covered. Our membership plans are designed to provide you with the fastest pathway to resolution when your technology requires support.
Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. From proactively monitoring and fixing your system remotely to enabling you to reset your own system easily, we have you covered. Our membership plans are designed to provide you with the fastest pathway to resolution when your technology requires support.
Designed With You In Mind
RAPID RESPONSE
Get a response from the tech support team in as little as 10 minutes.
NIGHTS AND WEEKENDS
We come on-site nights and weekends to quickly resolve your issue.
24/7 ACCESS
Reach a service technician 24/7 to begin remote troubleshooting.
SYSTEM MONITORING
We are able to proactively monitor the health of your system.
What Can We Monitor?
Whether most of your network connected devices are up and running.
Health of many connected AV devices and light switches (availability may vary depending on manufacturer).
Internet up/down state and average upload/download speeds.
Whether most of your network connected devices are up and running.
Health of many connected AV devices and light switches (availability may vary depending on manufacturer).
Internet up/down state and average upload/download speeds.
What Can’t We Monitor?
Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).
Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).
Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life or threats from zombies.
Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).
Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).
Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life or threats from zombies.
Experience Our Benefits
| BENEFITS TO YOU | ESSENTIAL | ENHANCED | NO COST |
|---|---|---|---|
| Proactive MonitoringWe’ll proactively monitor your technology system and troubleshoot potential issues before they arise. | ✓ | ||
| Reactive Monitoring & Remote RepairUpon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call. | ✓ | ✓ | |
| 24/7 Email, Text and Chat SupportWe’re available to communicate with you in whichever manner best fits your lifestyle. | ✓ | ✓ | |
| 24/7 Phone SupportExperience the convenience of a live answer by one of our knowledgeable technicians. | ✓ | ||
| App ControlYou'll get a mobile app enabling you to fix many of the common issues that technology systems experience. | ✓ | ✓ | |
| Discounted Service Call RatesIf we can’t solve your issue remotely, you’ll receive a preferred rate. | ✓ | ✓ | |
| Pay As You GoOur No Cost plan is our pay as you go program that doesn’t include after hours support. Remote services are $75/hour (Minimum 1 hour), on-site service is $150 (Minimum 1 hour) for the first hour and $37.50 every 15 minutes thereafter. | ✓ | ||
| Monthly Subscription Price | $49.99 | $99.99 | FREE |
Service Request
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Plan Your Next Project
Send us your details, and one of our friendly and knowledgeable professionals will reach out.